Privacy Policy

Last updated: June 2026

DrowUp ("we", "us") is an AI creative and operations platform for cross-border e-commerce teams, offering a desktop client, AI asset generation, a creative canvas, fingerprint browser environments and account matrices. We respect your privacy. This Privacy Policy explains how we collect, use, store, share and protect your information when you use the DrowUp website, desktop client and related services (the "Services").

1. Information We Collect

  • Account information: username, email, phone number and team details you provide when registering or signing in.
  • Usage and log data: feature usage, operation logs, device model, operating system, IP address, crash and performance data.
  • Content data: text, images, videos and parameters you create or upload in the canvas, asset library and workflows.
  • Environment and device data: browser fingerprint configuration and environment identifiers required by fingerprint/account-isolation features (used solely to deliver those features).
  • Payment information: transactions are processed by third-party payment providers (e.g. Alipay). We only receive necessary results such as order number, amount and payment status, and do not store your full card number or payment password.

2. How We Use Information

  • To provide, maintain and improve the Services;
  • To process subscriptions, credits and top-ups and send related notifications;
  • For authentication, security risk control and abuse prevention;
  • To analyze usage, improve the product and troubleshoot issues;
  • To send product and operational messages within the scope you have consented to.

3. Storage and Cross-Border Transfer

Given the nature of cross-border e-commerce, your information may be stored on servers operated by us or our providers in different countries/regions. We apply protections consistent with this Policy and applicable law to such transfers.

4. Sharing and Third Parties

We do not sell your personal information. We share necessary information only when: you have given consent; it is required for providers (cloud, AI capabilities, payment channels) to deliver the Services; to comply with law or lawful requests; or to protect the rights and safety of DrowUp, users or the public.

5. Data Security

We use transport encryption, access control and least-privilege measures to protect your information against unauthorized access, disclosure, alteration or destruction. No method, however, can guarantee absolute security.

6. Your Rights

Subject to applicable law, you may access, correct, export or delete your personal information, withdraw consent, close your account and opt out of marketing messages by contacting us below.

7. Cookies

The website uses cookies and local storage to maintain sessions, remember preferences and perform analytics. You can manage cookies in your browser, though some features may be limited.

8. Minors

The Services are intended for businesses and adult users. Minors should use the Services under the guidance of a guardian.

9. Changes

We may update this Policy from time to time. Material changes will be announced on the website or client. Continued use constitutes acceptance of the updated Policy.

10. Contact Us

For questions or complaints regarding this Privacy Policy, contact support@drowup.com (please replace with your official contact).